Our Policy

Welcome to the ShareMyBag Privacy Notice. This notice contains information on how we look after your personal data. The notice applies whether you are sending an item on any of our adverted routes or you are a traveller these routes. You will find information here about your privacy rights and how the law protects you.

Our website and services are for 18 years and over. We do not intend this site for children and we do not knowing collect data relating to children.

We are committed to protecting the personal data we process as a business. For all our services, the data collector – the company that’s responsible for your privacy – is ShareMyBag Limited.

Our Data Protection Officer (DPO), Stella-Maris Edokpayi, is responsible for overseeing questions in relations to this privacy notice.

It is important that personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third-party websites to collect or share data about you. We do not control these third-party website and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We may collect, use, store and transfer the following personal data about you:

• 1. Identity Data includes first name, last name, email address or similar identifiers.
• 2. Contact Details includes delivery address, email address and telephone numbers.
• 3. Financial Data includes bank account and payment card details.
• 4. Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• 5. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• 6. Profile Data includes your username, password, proof of identity provided, selfie provided, purchases or orders made by you, your interests, preferences and feedback and survey responses.
• 7. Usage Data includes information about how you use our website and bile app, products and services.
• 8. Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We use the information we collect in a number of ways. Sometimes we collect one data to verify another data you have provided. The table below shows how we use your information.

We do not, and will not share you data with other users of the site whether travellers or customers. We do not, and will not, sell any of your personal data to any third-party, including your name, address, email address or phone number.

However, we share your data with the following company when necessary as an essential part of being able to provide our services to you:

• 1. Professional service providers like our IT personnel who help ensure the website functions optimally.
• 2. Government bodies in Nigeria and UK that may require reporting in the events of illegal substance within parcels.
• 3. Third party couriers like Royal mail or local dispatch riders. This information is limited to your name, address and telephone number for parcel drop off or collection.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purpose and in accordance with our instructions.

We keep personal information for as long as is reasonably required for the purposes explained in this privacy policy. We also keep records – which may include personal information – to meet legal, regulatory, tax or accounting needs. We will also retain files if we believe there is a prospect of litigation.

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you or for as long as is necessary to provide support related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide service to you.

You have a lot of rights relating to your personal information. You have the right to:

• 1. Request Access – The right to access the personal information we hold about you. This enables you to receive a copy of the personal data we hole about you and to check that we lawfully processing it.
• 2. Request Deletion – The right to request that we delete your data, or stop processing it or collecting it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which we will notify you of, if applicable at the time of request.
• 3. Request Transfer – The right to request that we transfer or port elements of your data either to you or another service provider. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machined-readable format.
• 4. Object to Processing - Where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.
• 5. Request Restriction of Processing - this enables you to ask us to suspend the processing of your personal data if you want us to establish the data’s accuracy; where our use of the data is unlawful but you do not want us to erase it; or where you need us to hold the data even if we no longer require it.
• 6. Withdraw consent at any time - where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw the consent.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, you can email legal@sharemybag.co.uk. We try to respond to all legitimate requests within one month.

If you wish to make a complaint about our collection or use of your personal data, please contact us by email at legal@sharemybag.co.uk or by regular mail. You have a right to make a complaint at any time to the Information Commissioner’s Office (ICO) in the UK (www.ico.org.uk) or the National Data Protection Commission, Nigeria (https://ndpc.gov.ng/).